Customer Service Information

COVID-19

Beginning in March, Fort Bend County MUD 23 Board of Directors voted to suspend late fees and water terminations to help residents and businesses during the COVID-19 pandemic. The District will begin applying the 10% LATE FEE on unpaid balances and will resume water service terminations for non-payment. Residents will have until September 5, 2020, to make sure their water bill balances are current. If you are unable to pay your water bill, contact us about a payment plan to pay down your balance. To make a payment plan request, contact Customer Care at 281-290-6507.

PAYMENTS are due on the 5th of each month.

LATE FEES APPLIED BEGINNING ON August 6, 2020.

WATER SERVICE TERMINATIONS WILL BEGIN IN September 2020.


Our MUD District’s operator is Municipal District Services. We contract with Municipal District Services to read the meters, bill and collect monthly for water service in the district in addition to maintaining operation of our water/sewer system in a cost effective manner that meets all local, state, and federal guidelines.

Important Contact Information for Water and Sewer Issues

Municipal District Services, LLC
406 W Grand Parkway S, Suite 260, Katy, Texas 77494

24-Hour Service
(report repairs and emergencies)
(281) 290-6503 

Customer Care & Billing
(281) 290-6507

Builder Services
(281) 290-6503

New Service

Need to set up a new account? Call (281) 290-6507 to speak to a customer representative between the hours of 8:30 AM and 4:30 PM, Monday through Friday. You will need the following items to set up service: lease agreement, listing agreement or proof of ownership and a valid driver license.

Service Calls

Call (281) 290-6503 for water leaks, sewer, stoppages, etc.
*Available 24/7