Water

Water Bill & Service

Important Contact Information for Water and Sewer Issues

Our MUD District’s operator is Municipal District Services. We contract with Municipal District Services to read the meters, bill and collect monthly for water service in the district in addition to maintaining operation of our water/sewer system in a cost effective manner that meets all local, state, and federal guidelines.

Municipal District Services, LLC
406 W Grand Parkway S, Suite 260
Katy, Texas 77494

24-Hour Service
(report repairs and emergencies)
(281) 290-6503

Customer Care & Billing
(281) 290-6507

Builder Services
(281) 290-6503

New Service

Need to set up a new account? Call (281) 290-6507 to speak to a customer representative between the hours of 8:30 AM and 4:30 PM, Monday through Friday. You will need the following items to set up service: lease agreement, listing agreement or proof of ownership and a valid driver license.

Service Calls

Call (281) 290-6503 24 Hours, 7 Days a week  for Water Leaks, sewer, stoppages, etc.

Payment Options

Mail

Fort Bend County MUD 23
P.O. Box 3150
Houston, Texas 77253-3150

DO NOT Mail Water Payments to the Telge Road Address

Drop Box

M. R. Massey Administration Building
1570 Rabb Road
Fresno, Texas

No payments processed inside.

  • Checks or money orders only; no cash.
  • No tax payments.
  • MUD 23 and MUD 24 payments only.
Payment Windows

Checks or money orders accepted. No cash.

Municipal District Services
406 W Grand Parkway S, Suite 260
Katy, Texas 77494

or

Municipal District Services
16758 Telge Road
Cypress, Texas 77429

HEB and Kroger

Present a PAYMENT COUPON (not pink notice) with the account number. There is a $1.50 service charge for each transaction.

Walmart

Pay at your local Walmart. Present a payment coupon (not pink notice) with the account number. There is a $1.00 service charge for 3-day delivery or $1.50 for overnight delivery.

First Billing Services

Fort Bend Municipal Utility District No. 23 has teamed up with First Billing Services to provide more choices to our customers. Please review the information below for options available through First Billing Services:

  • Web payments: Log onto www.municipaldistrictservices.com and choose your district to access the online portal. You can register your account, OR pay as a guest!
  • Live agent assisted payments: call 1 (855) 270-3592.
  • Automated phone payments: Call the phone number listed on your next bill to use the new IVR (Integrated Voice Recognition System) and follow the prompts. This service is available 24/7.
  • Text & Pay: A new and exciting feature available to you! Register your account via the online portal to sign up for Text & Pay.
  • Automatic Monthly Payments: Log in online OR contact First Billing at 1 (855) 270-3592 to sign up for auto payments. You can select your payment method, pick your date, and the payment amount. Each month, you will receive emails confirming the payment was successful. If you are currently signed up for AUTO PAY, you will need to re-register with First Billing who will be providing this service going forward.

While you will be paying your bill to your water district; First Billing Services assesses a fee for each credit/debit card or e-check transaction, while using these convenient services.

For more information or assistance with registration:

For questions concerning your water bill, please contact the Operator, Municipal District Services at (281) 290-6507.

Understanding Your Water Bill

Fort Bend Municipal Utility District No. 23 is responsible for providing water, sewer, and garbage service to businesses and residents within its boundaries. Payment is due the 5th of each month and a residential water bill is calculates as follows:

Water
  • 0-8,000 gallons $15.50 (minimum)
  • 8,000-15,000 gallons $1.50 per thousand gallons
  • 15,000-50,000 gallons $2.00 per thousand gallons
  • Over 50,000 gallons $2.50 per thousand gallons
Sewer

$20.00 flat rate each month.

Using the rates above the following sample water bills can be calculated.

Homeowner using 7,000 gallons of water:

  • $15.50 for water
  • $20.00 for sewer
  • $35.50 monthly water bill

Homeowner using 10,000 gallons of water:

  • $15.50 for the first 8,000 gallons
  • $ 3.00 for the next 2,000 gallons ($1.50×2)
  • $20.00 sewer
  • $38.50 monthly water bill

Groundwater Reduction Plan (GRP) Fee:

  • $1.98 per 1,000 gallons of water used

The Groundwater Reduction Plan Fee invoices you $1.98 per 1,000 gallons. This fee is passed through to the District customers at 120% of the cost to account for water loss. History and more details below.

Fees for Late Payments/Disconnection

Accounts not current within 30 days will be assessed a late charge equal to 10 percent of the unpaid balance. A notice of delinquency and warning of potential termination will be sent via United States mail, and a handling fee of $8.00 will be added to the account. Terminated services will result in a $50.00 reconnection fee and a $60.00 additional deposit. Payments that are returned for insufficient funds will also be assessed a $30.00 handling charge.

Fresno Volunteer Fire Department Voluntary Donation

Each month on your water bill there appears four line items. They are:

  • Water
  • Sewer
  • Volunteer Fire Dept. Donation
  • GRP Fee

The Volunteer Fire Department Donation is a voluntary $3 donation to the Fresno Volunteer Fire Department (FVFD). The FVFD is the designated fire protection for the subdivisions that make up Fort Bend MUD 23. It is a truly volunteer department whereby no member receives compensation for his or her service. FVFD activities are funded through donations, fund-raisers held throughout the year and a fee per fire or medical run, paid by Fort Bend County. Monthly donations from the MUD 23 water bills average over $5,000 each month and reflect overwhelming generosity on the part of our community. Over the last six years this income has played an important role in the fire department’s ability to make monthly payments on a fire truck that they would otherwise not be able to afford.

The MUD Board Directors fully support the activities of the department but feel it is important to remind our customers periodically this line item on your water bill is voluntary. Each month you have the choice of subtracting the $3 from your bill prior to payment or donating a lesser amount.

Explanation of Groundwater Reduction Plan Fee

Under a 1989 mandate by the Texas Legislature, the entire Houston/Galveston area is required to develop a plan for reducing our dependence on groundwater. Here in Fort Bend MUD 23 (MUD 23) groundwater is pumped to your homes from the Chicot and Evangeline Aquifers which are located hundreds of feet below our neighborhoods. Some neighborhoods in the Houston area already receive surface water, for example pumped out of Lake Houston, treated and piped to their homes, but residents of MUD 23 have always received groundwater. The overuse of groundwater in the Houston area has resulted in negative impacts including land subsidence and declining water levels in the Chicot and Evangeline Aquifiers. This link in Wikipedia does a good job of explaining Groundwater related Subsidence.

The Legislature created the Fort Bend Subsidence District (FBSD), whose purpose is to provide for the regulation of the withdrawal of groundwater within Fort Bend County to alleviate these negative impacts. Here is a link to both the Harris County and Fort Bend County Subsidence Districts: Subsidence.

MUD 23 elected to join the Missouri City Groundwater Reduction Plan (MCGRP). Other participating communities include Sienna Plantation, Riverstone, Quail Valley, Lake Shore Harbour, Vicksburg and Lake Olympia. All MUDs in the Houston area are joining with another entity as most, like us, are too small to “go it alone”. Again, everyone is under the same mandate so MUDs and Cities are joining forces to make it more economical for everyone. Additionally, significant penalties could be assessed for failure to comply with the legislative mandate to reduce groundwater usage and convert some consumers to surface water and thus halt the effects the subsidence.

A MCGRP meeting was recently held and the initial fee for implementing the GRP was announced. That fee is currently $1.10 per 1,000 gallons of water pumped. The first bill to Missouri City from MUD 23 was issued on August 15, 2008 and was for all the water pumped out of the ground during July. That number times $.70 was paid to Missouri City. The rate charged to the District will be increased to $1.40 per 1,000 gallons used after October 1, 2010. This fee will be passed through to the District customers at 120% of the cost to account for water loss. Beginning in October 2010, the MCGRP fee will invoice you $1.68 per 1,000 gallons. These calculations and bills will continue from now on. It will always exist and will actually increase over the next few years. Residents will see this fee as a line item on their monthly water bills. As mentioned before, all neighboring communities and MUDs are going through the same process and some communities in Houston have been paying this fee to their GRP for several years.

Where does the money go?

The money collected and remitted monthly to the Missouri City GRP will be used to construct a new water treatment plant and all the piping necessary to convert a portion of their GRP to Brazos River water. AT THIS TIME, MUD 23 IS NOT PART OF THE CONVERSION. We are required to participate monetarily to pay for the plan but we will NOT be receiving the Brazos River water into our homes. We will continue to utilize groundwater from our current sources but to reduce the overall subsidence by reducing groundwater pumpage in the area, we are mandated to participate in a plan and pay our fair share.

Subsidence affects many areas, and not just Fort Bend County. Harris and Galveston Counties have similar surface water conversion requirements. MUDs in those counties participate in regional GRPs put in place by entities like the North Harris County Regional Water Authority, West Harris County Regional Water Authority, North Fort Bend Water Authority, and Central Harris County Regional Water Authority.

Water Conservation

There are many resources available to help with water conservation. The links below provide quick access to information that will enhance your water conservation efforts at home and in the community.

Water Quality Reports

Fort Bend MUD 23 sends a Consumer Confidence Report (CCR) to all water customers in July of each year for the previous reporting year. The following annual reports are available for viewing. Further questions regarding these reports, or water quality, in general should be directed to Municipal District Services at (281) 290-6507.